{
  "schemaVersion": 1,
  "documentId": "support",
  "locale": "en",
  "revision": "2026-10-27.1",
  "title": "Support and complaints",
  "blocks": [
    {"type":"heading","id":"contact","level":2,"text":"Contact Yoofloe"},
    {"type":"paragraph","text":"Email support@yoofloe.com. The provider is Yoofloe Sp. z o.o., ul. Księcia Józefa Poniatowskiego 2/6, 50-326 Wrocław, Poland; KRS 0001226002; NIP 8982330825."},
    {"type":"links","items":[{"text":"Email support@yoofloe.com","href":"mailto:support@yoofloe.com"}]},
    {"type":"heading","id":"useful-details","level":2,"text":"Helpful information"},
    {"type":"list","ordered":false,"items":["Describe the problem, what you expected, and the remedy you are requesting.","Include the app version, Android version and device model if relevant.","Do not send passwords, payment-card details, full backups, private ticket archives or unrelated personal information.","If a screenshot is useful, remove private numbers, barcodes and unrelated notifications first. Nothing is attached automatically."]},
    {"type":"heading","id":"rights","level":2,"text":"Your rights remain"},
    {"type":"paragraph","text":"Support is not the only route for exercising statutory rights. You may contact the relevant consumer or data-protection authority directly. Where Article 7a of Poland’s Consumer Rights Act applies, a consumer complaint must receive a response within 14 days on paper or another durable medium. Applicable GDPR requests normally have a one-month response period, with lawful extensions explained in time."},
    {"type":"paragraph","text":"We cannot remotely recover a journal, device key or backup password that we never receive. A purchase restoration does not restore journal records. Keep important originals and a separate encrypted backup."},
    {"type":"links","items":[{"text":"Privacy and data rights","href":"/privacy"},{"text":"Purchase help","href":"/purchases"},{"text":"Terms of use","href":"/terms"},{"text":"Document versions","href":"/legal/versions"}]}
  ]
}