Lotto Campfire · Yoofloe Sp. z o.o.
Support and complaints
Contact Yoofloe
Email support@yoofloe.com or call +48 452 528 392. The provider is Yoofloe Sp. z o.o., ul. Księcia Józefa Poniatowskiego 2/6, 50-326 Wrocław, Poland; KRS 0001226002; NIP 8982330825.
Helpful information
- Describe the problem, what you expected, and the remedy you are requesting.
- Include the app version, Android version and device model if relevant.
- Do not send passwords, payment-card details, full backups, private ticket archives or unrelated personal information.
- If a screenshot is useful, remove private numbers, barcodes and unrelated notifications first. Nothing is attached automatically.
Your rights remain
Support is not the only route for exercising statutory rights. You may contact the relevant consumer or data-protection authority directly. Where Article 7a of Poland’s Consumer Rights Act applies, a consumer complaint must receive a response within 14 days on paper or another durable medium. Applicable GDPR requests normally have a one-month response period, with lawful extensions explained in time.
We cannot remotely recover a journal, device key or backup password that we never receive. A purchase restoration does not restore journal records. Keep important originals and a separate encrypted backup.